FAQs by Topic
Find the answer to your question
You've got lots of questions and we've got lots of answers. Here are the most popular topics that we get questions about.
Accounts & Passwords
W&M Account Activation
Logins & Passwords
I received an email asking for my W&M Username and Password (aka Phishing)
Authentication
Banner
Reset your Banner password
Banner Questions & Support
Computer Labs (PAC Labs)
Troubleshooting & Assistance
Connect to a Printer
How To's (Auto-Replies, Forwarding, etc.)
Create a Listserv
Extended Absence
Set-up Auto Replies for Email (How To's section)
Extended Absence Greetings for Voicemail (towards bottom of page)
File Sharing & Storage
Which storage drives do I have access to?
Mapping to Network Storage Drives (G: Drive)
Academic Storage (AC Store)
File Sharing for Sensitive Data (Box)
Internet Access
I just got to campus and I can't get to the Internet (Authentication)
Connecting to the Wireless Network
Guest Access to Internet
Gaming systems
Penalty box
Which wireless network should I use?
Connecting Gaming Systems & Wireless Printers
Wireless Network FAQ
Maintenance
Regularly Scheduled System Back-Ups
What happens if there is a power outage?
Phones - Campus Phone System
How do I use Microsoft Teams Calls?
Printing
Printer Troubleshooting
Connect to a PAC Lab Printer
Connecting a new printer to the network
Security
Top 10 List of Ways to Stay Secure
Big Fix
I received an email asking for my W&M Username and Password (aka Phishing)
Penalty box
Software
Software Available at W&M
Get your new computer set-up (Order Discounted Software)
Office 365 for Personal Use
Surveys/Forms
Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm
