ChemDraw
ChemDraw will not Open at All
Something to check if ChemDraw errors out and will not open: had you recently used the FileOpen pdf reader plugin for Firefox or Edge? Unfortunately, the FileOpen plugin is not compatible with ChemDraw.
If you cannot open ChemDraw and had recently used the FileOpen plugin, restart the workstation and log back into it. After the restart, you should be able to use ChemDraw normally.
ChemDraw is not Working with Excel
By default, the ChemDraw add-in for Excel is enabled, but may have gotten disabled. You can re-enable the add-in for use with ChemDraw:
Open Excel, either from the taskbar or Start Menu. NOTE: after the spreadsheet is open, you might need to REPEAT the next few steps twice. Select the Green File tab at the upper-left:
Click on the Options item near the bottom of the left column. This will open the Excel Options window.Select Add-Ins from the left-hand column. At the bottom of the Add-Ins dialog, choose COM Add-Ins from the dropdown box and click the Go button next to it:
The "Com Add-Ins" dialog will display:
You will be returned to the Excel spreadsheet, but the Add-In may not actually be activated. If necessary, repeat this procedure (start by clicking on the green "File" tab). This second time, the Add-In will activate.
Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[w|support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm
