Performance Policies
Full Description
Fees
There is a $4.00 per ticket service fee for all ticket orders, online and in the Box Office.
Late Seating
W&M Theatre maintains a strict late seating policy for the respect of our performers and patrons. Ticketed guests are not permitted to enter the theatre more than 10 minutes past performance start time. Patrons may be admitted at performance intermission. Patrons will not be permitted to enter the theatre more than 5 minutes past intermission end time. Late seating outside of these parameters are at the discretion of the Box Office staff and House Manager.
Assigned Seating
Performances designated with assigned seating will honor tickets and receipts. Patrons found in seats not matching their assigned location may be asked to vacate. Please refer to the top edge of the seat for numbers, and the lower sides of aisle seats for row letters.
Food & Drink
Water in a sealed bottle with a lid is permitted in the theatre. Food is not permitted in the theatre at all. Food and drinks, other than water, must be consumed or disposed of in the lobby. Theatre & Dance staff are not responsible for any food or drink left in the lobby, and will not hold items until the end of the performance.
Bags & Personal Belongings
Bags and other personal belongings must be stowed in the patron's lap or under their seat in the theatre. Theatre aisles must be clear. Please refrain from placing carried items in neighboring seats. W&M Theatre is not liable for items left unattended.
Lost Articles
Lost items will be held at the Box Office for pick up until the end of each academic semester. Unclaimed items will be donated.
Cell Phones
Cell phone and tablet use is prohibited while in performance. Multiple warnings are cause for dismissal from the performance without a refund. Devices must be kept on silent during the entire performance.
Ticket Refunds & Exchanges
W&M Theatre does not offer ticket refunds, except under extreme circumstances, and at the discretion of the Box Office Manager. To request a refund, please email boxoffice@wm.edu. Ticket exchanges are offered between performance nights of the same show, and for other shows within the same W&M Main Stage season. Ticket exchanges may be requested in the Box Office or by emailing boxoffice@wm.edu.
Student Tickets
W&M students are eligible to receive a free ticket for each performance produced by Theatre & Dance. Students must use their WM email and select the "WM Student" ticket option, as well as enter a promo code on the checkout screen. The promo code is shared through Student Happenings and is only valid for one ticket per transaction, so groups of students that wish to sit together must make separate reservations with adjoining seats. Free student tickets may also be claimed at the Box Office on show nights, with presentation of Student ID.
