Community Manager

Community Manager

Community Managers (3), as members of the Student Staff Leadership Team (SSLT), Office Residence Life, and part of the Campus Living Thematic Area, are responsible for assisting professional and student staff in developing a community within an assigned residential area. 

Under the supervision of an Area Director or Community Director, Community Managers actively engage with students and staff to build positive communities within their residential area of oversight, promote learning initiatives as a part of the department’s education plan, and support and empower students through their overall college experience. 

The Community Manager will accomplish these tasks as detailed below and assume additional responsibilities assigned by the Area Director/Associate Director. Community Managers work a maximum of twenty (20) hours per week over the spring and fall semesters per the dates specified in the Community Manager Employment Agreement.  

Career Readiness is the attainment and demonstration of requisite competencies that broadly prepare college graduates for a successful transition into the workplace. While education and experiences are important, employers have identified the following eight competencies as necessary skills for any new college graduate. 

Administrative Responsibilities & Communication NACE Competencies; (Communication, Equity & Inclusion, Leadership)   

• Assist the Area Director and Community Director in administrating and managing assigned areas, including completing tasks and duties and attending weekly staff meetings. 

• Abide by university policies; confront, enforce, and report violations of policies and inappropriate behavior in the assigned area. Assist campus officials or other responsible parties elsewhere on campus when requested. 

• Record and report information as outlined on departmental and area-specific forms (keys, inventories, service requests, incident and care reporting system, room inventories, weekly reports, surveys, etc.). Complete other paperwork as required and directed by the supervisor. 

• Perform weekly essential inventory and complete required forms according to instructions. 

• Organize and manage the duty office; oversee and submit monthly duty schedules by established due dates; inventory duty office supplies and restock as needed. 

• Serve as a resource, referral, and communication agent for staff and residents. Distribute paperwork, flyers, brochures, etc., according to instructions. Serve as liaison between staff, residents, and Residence Life. 

• Compile end of the year reports for submission to the Associate Director for Residence Life. 

• Develop and maintain relationships with residents and university personnel. 

 Community Development NACE Competencies; (Critical Thinking, Teamwork, Technology) 

• Plan and implement at least one largescale community connection for their assigned community each semester.  

• Plan a self-directed educational passive initiative once a month for their assigned community.  

• Support the Resident Assistants in their assigned area by facilitating and attending initiative planning meetings, as well as attending and participating in RA sponsored initiatives. 

• Support departmental community development philosophy by mentoring and supporting RAs in community development initiatives. 

• Recruit and support 2 RHA Representatives to represent your assigned area.
• Support and attend Residence Hall Association meetings, minimally 2 per semester 

Training, Meetings & Duty Responsibilities NACE Competencies; (Career & Self-Development, Professionalism, Critical Thinking) 

• Attend staff meetings, training sessions, in-services, and individual meetings with supervisor, and work as a member of area staff. 

• Organize staff social and team-building activities; assume staff leadership role in conjunction or rotation with area SSLT. Facilitate staff meeting activities as directed by the Area Director or Community Director. 

• Respond to crises and emergencies as directed in established protocols or by the supervisor or other management staff.   

• All Residence Life student staff are considered essential personnel and must be present to assist in crises and emergencies (hurricanes, building/system failures, fire watches, student death, etc.) as long as the university and/or residence halls remain open and occupied.   

• Serve as a Campus Security Authority and Responsible Employee as defined by the Clery Act and Title IX.   

• Assist with the opening and closing of the residence halls at the beginning and end of each semester and other officially scheduled breaks.   

• Shares on-call weekend duty rotation, 5:00 pm Friday through 8:00 am Monday, and some holidays and breaks  

• Assume other duties as assigned. 

Qualifications  

• Ability to collaborate while exhibiting a high level of creative energy and flexibility.  

• Demonstrate ability and organizational skills to coordinate and manage concurrent processes.  
• Prior experience with residence life. Must have been employed for at least 1 academic year as a Resident Assistant by the start of employment. 

Non-Discrimination Notice

William & Mary does not discriminate based on race/ethnicity, color, gender, sexual orientation, religion, national origin, age, mental or physical disability, or status as a disabled Veteran in the administration of its educational policies, programs, or activities, admission policies and procedures, scholarship and loan programs, employment, recreational, athletic or other university-administered program. It is also the university's policy to implement appropriate affirmative action initiatives.