Banner Support
Banner support is available throughout campus. The nature of the question determines who you contact for support. Both technical and operational support are available.
Technical Support
Technical support deals with problems related to access; passwords; error messages. Contact the Technology Support Center at (757) 221-HELP (4357) or email [[support]].
Support Area |
Contact/Use |
Phone & Email |
| Login or access problems, error messages, or other technical issues | Technology Support Center | (757) 221-4357; [[support]] |
| Request a Banner Admin or Banner Finance Self-Service Account | Request IT |
Questions about Request IT |
| Submit a Project or Programming request, including requests for Banner Reports | Request IT | Questions about Request IT (757) 221-4357; [[support]] |
Operational Support
Operational support deals with the "How do I...?" or "I'm not seeing what I expected, why?" questions . Listed below are the offices you should contact based on the nature of the question:
Operational Area |
Contact |
Phone & Email |
|
Students Accounts and eBills |
Bursar's Office |
(757) 221-1220; [[Bursar]] |
|
Aid Awards Student employment/timesheets |
Financial Aid Office |
(757) 221-2420 |
|
Department Budgets |
Finance Office |
(757) 221-2566 |
|
Banner Indexes and Accounts |
General Accounting |
(757) 221-2835 |
|
Procurement System Support |
Supply Chain Services |
(757) 221-3957 |
|
WM Grant Balances & Indexes |
WM Grants |
(757) 221-4563 |
|
Timesheets |
Human Resources |
(757) 221-3169 |
| HR Form Questions | Human Resources | (757) 221-3169 |
|
Direct Deposit |
Payroll |
(757) 221-2848 |
|
Registering for Classes Viewing Grades Verifying Addresses Entering Grades Viewing Class Rosters |
University Registrar |
(757) 221-2800 [[registrar]] |
| VIMS Budget | VIMS Planning & Budget | (804) 684-7003 |
| Vendor ID Numbers | Accounts Payable | (757) 221-2838 |
Questions?
Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm
