Compared to Jan/Feb 2020, how has your workload (pace, volume, etc.) changed?

 

On March 9, 2021, we asked 260 registered staff users (out of a total population of 1,941):

Compared to Jan/Feb 2020, how has your workload (pace, volume, etc.) changed?

Increased a lot
Increased somewhat
Same
Decreased somewhat
Decreased a lot
Why?

We received 137 responses (53% response rate) to the scaled workload question:

• Increased a lot: 49.6%
• Increased somewhat: 28.5%
• Same: 16.1%
• Decreased somewhat: 5.1%
• Decreased a lot: 0.7%

We received 74 responses yielding 97 data points (28% response rate) explaining the scaled response selected, which we analyzed and consolidated into 14 categories:

• Increased due to nature of work/workflow patterns: 15.8%
• Increased due to staffing factors: 15.8%
• Increased due to COVID-specific demands or restrictions: 13.7%
• Increased due to pace/volume/expectations for work: 11.6%
• Increased due to new initiatives/changes in duties/changes in processes: 11.6%
• Same due to nature of work/workflow patterns: 6.3%
• Increased due to increased student participation/activities/programming: 5.3%
• Increased due to work processes/tasks being more labor intensive: 4.2%
• Increased due to last minute planning/short turnaround time for projects: 3.2%
• Increased due to new role/responsibilities: 3.2%
• Same due to other factors: 3.2%
• Decreased due to COVID-specific restrictions: 2.1%
• Decreased due to improved processes/greater efficiency: 2.1%
• Decreased due to nature of work/workflow patterns: 2.1%