Support
Devices participating in the Print Management Program will receive support and maintenance included in the cost per page. To submit a support request, please visit Request IT or contact the Technology Support Center (TSC) at (757) 221-4357 or [[support]]. When requesting support, please provide your Equipment ID# found on your device's ESI label.
Print devices that are not covered under the Print Management Program should contact the TSC. If it is not an Information Technology related issue we will outsource the repair to ESI. The rates for repair under ESI are in the chart below:
ESI repair rates for non-participating devices
| Device | Travel Charge | Hourly Rate (1 hour minimum) | Additional Time | Parts |
| Printers | $40.00 | $80.00 | After 1st hour, charged in 15 minute increments | Billed for replacement parts |
| Copiers | $40.00 | $100.00 | After 1st hour, charged in 15 minute increments | Billed for replacement parts |
Desktop inkjet printers are not supported by W&M IT nor ESI.
Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | support@wm.edu | Jones 201, Monday - Friday, 8:00 am - 5:00 pm
